Katie’s Music Studio's Lesson Policy & Agreement Contract

Studio Address: 159 Brant Ave, Brantford, Ontario, N3T 3H6

Contact Email:

katiesmusicstudiopayments@gmail.com

katiesmusicstudioinfo@gmail.com

1. PAYMENTS

Accepted methods: Cash, cheque, e-transfer (katiesmusicstudiopayments@gmail.com), PayPal, or credit card.
Invoices are emailed on the 10th of each month for the following month’s lessons. Payments must be made before the 1st of the month to secure your lesson spot.
If you begin lessons mid-month, an invoice will be sent right away.
Lessons are subject to be suspended for overdue payments until the account is cleared.
NSF Policy: A $5.00 charge applies if a cheque does not process. Lessons resume once payment clears.

2. LESSON COMMITMENT

Monthly payment secures your lesson day and time for the month.
No refunds for discontinuing lessons mid-month.
30 days’ written notice is required to withdraw from lessons.

3. CANCELLATIONS & MAKEUP LESSONS

No refunds for missed or cancelled lessons.
With 24 hours’ notice (via the student portal), you may reschedule a makeup lesson with the same teacher, if available.
No makeups or refunds for group lessons.
If a teacher cancels, a substitute will be provided when possible. If not, a makeup will be offered.
Weather closures will result in a makeup lesson.
Illness: Students must prescreen for symptoms (runny nose, cough, fever, sore throat, fatigue, etc.). Teachers may refuse lessons if a student is sick.

MAKEUP LESSON POLICY

Makeup lessons must be scheduled outside of your regular lesson time and cannot replace regular lessons or be used as invoice credits. Makeup lessons must be scheduled with the same teacher you obtained your makeup credit from.
Makeup credits expire September 1st each year (or at end of June if the teacher is not teaching during July/August).

4. HOLIDAYS

The studio follows school holidays (March Break, Christmas Break, Family Day, Easter, etc.) but remains open on PD days.

5. LIABILITY

At Katie’s Music Studio, the safety and well-being of our students is a top priority. The following liability policies outline the responsibilities of the studio, teachers, students, and parents/guardians. By registering for lessons, you agree to the terms outlined below.

Supervision & Responsibility

Teachers are responsible for students only during their scheduled lesson time.
Katie’s Music Studio staff are not responsible before or after scheduled lessons. Parents/guardians must ensure prompt drop-off and pick-up.
Students under the age of 12 must be accompanied into the studio by a parent/guardian and remain supervised until the lesson begins.

Personal Property

Katie’s Music Studio is not responsible for lost, stolen, or damaged personal belongings, including but not limited to instruments, cases, music books, clothing, cell phones, or other personal effects.
Students are encouraged to label all belongings.

Injuries & Accidents

While every effort is made to provide a safe learning environment, participation in lessons carries inherent risks.
Katie’s Music Studio, its teachers, staff, and affiliates are not liable for injuries, accidents, or medical conditionsoccurring before, during, or after lessons.
Parents/guardians agree to assume all risks associated with participation in lessons, studio activities, and events.

Emergencies & Medical Treatment

In the event of a medical emergency, Katie’s Music Studio staff will take reasonable steps to ensure the student’s safety, including contacting emergency services (911) if required.
Parents/guardians will be contacted immediately using the emergency information provided at registration.
By signing this agreement, parents/guardians consent to emergency medical treatment if necessary. Any medical expenses incurred will be the sole responsibility of the parent/guardian.

Illness & Health Policy

Students must prescreen for symptoms of illness (e.g., fever, cough, sore throat, runny nose, fatigue).
Teachers have the right to refuse or dismiss a student showing signs of illness.
Students with contagious conditions (e.g., flu, COVID-19, strep throat, lice) must remain at home until cleared to return.

Transportation & Parking

Katie’s Music Studio does not provide transportation to or from lessons. Parents/guardians are responsible for ensuring safe travel.
The studio is not responsible for accidents, injuries, or damages occurring in the parking lot or while traveling to/from the studio.

Equipment & Studio Property

Students must use all instruments, furniture, and equipment with care.
Parents/guardians will be held financially responsible for any damage caused by misuse, negligence, or reckless behavior.

Release of Liability

By agreeing to these policies, the student (or parent/guardian if under 18) acknowledges and agrees that:

I have read and understood the Katie’s Music Studio Liability Policy & Waiver. I agree to the terms and accept full responsibility for my participation (or my child’s participation) in lessons and activities.
They understand and assume the risks of participation in music lessons.
Katie’s Music Studio, its teachers, staff, and affiliates are released from all liability for injuries, damages, accidents, theft, or losses that may occur during lessons, on studio property, or while attending studio-related activities.
This release applies to regular lessons, makeup lessons, group classes, recitals, workshops, and any studio-sponsored events, whether on-site or off-site.

6. Behavior & Conduct

Respectful behavior is expected at all times. Any student whose behavior threatens the safety or well-being of themselves or others may be dismissed from lessons without refund.
Katie’s Music Studio reserves the right to refuse service to any student or family not complying with studio policies.

Human Rights & Anti-Discrimination

Katie’s Music Studio is committed to providing music instruction services that are free from unlawful discrimination and harassment. All teachers and students have the right to be free from discrimination and harassment based upon characteristics. Including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offenses, marital status, family status, and disability.

7. LESSON EXPECTATIONS

Students must bring their instrument, books, and materials, with trimmed nails and clean hands.
Please silence cell phones during lessons.
Arrive no earlier than 5 minutes before your lesson and keep noise to a low volume in the waiting area.
Young beginners should be accompanied by a parent unless the teacher states otherwise. Parents are encouraged to observe and take notes during lessons.
Practice at home and be prepared for lessons
Parent involvement is key!

AGREEMENT

By accepting the policy agreement upon signing up on our website, I acknowledge that I have read, understood, and agree to abide by the policies of Katie’s Music Studio.